STONE CASTLE CUSTOMER SERVICE AND HELP

Stone Castle believe in giving the very best possible customer service. When you joined our web sites you will have been given all the information needed to cancel or amend your membership or to sort any password problems. You may have mislaid that information so we hope that you will find the information you require below. If you still can’t resolve an issue please contact us by opening a support ticket.


To enable us to help you as quickly as possible please include the following details with your ticket:

Your ccBill User Name and Password and the last time you successfully entered the site.

IF YOU DO NOT RECIEVE AN AUTOMATED EMAIL ACKNOWLEDGING YOUR REQUEST THEN YOUR SYSTEM IS BLOCKING EMAILS FROM OUR SYSTEM. YOU MUST BE ABLE TO RECEIVE EMAILS FROM STONE-CASTLE.NET
Hotmail and AOL can sometimes block emails from STONE-CASTLE.NET.
It is your responsibility to use an email service, such as Gmail, that accepts our emails.

Knowledgebase
Stone Castle (Spain) Customer Support System > Stone Castle (Spain) Support System > Knowledgebase
Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Subcategories:

 
Modelling for Stone Castle
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Modelling for HardSpankingVixens.com
    
 

» Articles in this category:

 
Reasons Why Your Member's Access May Be Be Blocked
At times your access to the member's area may be blocked by our security software because either: You have logged into the site using too many IP addresses. This can be a sign that your user detail...
Using proxy servers and the Tor network
Any use of proxy servers or the Tor network to access the members area of the site will result in an immediate and permanent ban.  YOU MUST NOT USE THE TOR NETWORK OR A PROXY SERVER
Why you cannot choose your username and password
Due to an increase in password sharing fraud we are now implemented a policy of only issuing unique random-character user names and passwords. This prevents a user from using the same access details o...
Web Site Technical Problem
If you think that we have a technical problem with a site, such as a broken or incorrect link,  then please open a support request and select "Web Site Technical Problem" so that our Webmaster ca...
Equipment required to view our films.
To watch our films you MUST have a computer or device capable of downloading and playing WMV format files of at least 500Mb in size. We cannot be held responsible if you join our site and try and use...
Availability of films
We reserve the right to add and remove films from this site at any time.  The existance of any photo-set or video image set does not guarantee that a video will be available in our members' area...
 

 
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